What payment methods do you accept?

We accept VISA, MasterCard,Western Union.

What happens if the package is damaged or missing when I receive it?

If your products is damaged and notify us of the situation, we will ship another to you once we receive back the damaged one.

Sometimes your support response is delayed, why?

Our company is handling a very large volume of emails on our products.
We will try to reply all our emails within 24 hours during the weekdays.
Please help yourself in finding the answers u want from our FAQ section. We have placed all the frequently asked questions here to fasten the process.

What about custom taxes and duties? Will I be invoiced any when ordering from you?

In most cases (But for the most part), you will not be invoiced any custom taxes or duties upon shipment delivery.
Indeed, we have all orders packed in small carton boxes, with the mention "gift, no value for customs".
Though, in marginal cases (we recorded 5 cases last year), a shipment can be applied custom taxes and duties.
Although we are not liable for those taxes and duties, we always offer our clients a partial compensation solution. Each situation is dealt with case by case by our customer service office.